Refund policy
Last updated: 18 August 2026
Our commitment
We want you to feel confident booking with us. If your plans change, here is exactly what to expect. Cohort places and one-off workshop seats have different terms, so both are set out below.
The cohort: your money back at the halfway point
Attend weeks 1 and 2, do the work set in those weeks, and if you do not rate the cohort, tell us before week 3 begins and we will refund everything you have paid in full. No forms and no argument. Email us and it is done.
This is deliberately a real guarantee rather than a pro-rata calculation. Two weeks is enough to know whether it is working for you, and we would rather you left with your money than sat through the rest of a course you did not want.
Cohort deposits and the balance
A place on the cohort is held with a deposit. The balance is payable 14 days before the cohort starts, and we will invoice you for it before then.
The deposit is fully refundable. Cancel at any point before the cohort starts, for any reason or none, and we refund it in full. There is no cut-off date and no admin fee. Any balance you have already paid is refunded in full at the same time.
You are welcome to send a colleague in your place instead, or to move your deposit to the next cohort, if you would rather do either of those than take the money back. Just tell us before the start date.
If the balance is not paid by the start date we may release your place. If that happens we refund your deposit in full, on the same terms as any other cancellation.
Once the cohort has started, the halfway-point guarantee above takes over.
Workshops: cancellations by you
More than 14 days before the workshop: full refund, no questions asked. We will process it within 5 business days.
7 to 14 days before the workshop: 50% refund, or a full credit to use against any future Cheat Mode workshop.
Less than 7 days before the workshop: no refund. You are welcome to send a colleague in your place. Just let us know their name and email in advance.
Cancellations by us
If we cancel a cohort or a workshop for any reason, you will receive a full refund of everything you have paid, including any deposit, within 10 business days. We will contact you by email as soon as a cancellation decision is made. We will not be liable for any travel, accommodation, or other costs you may have incurred.
Rescheduling
If we move a cohort or a workshop to a significantly different date and the new date does not work for you, we will offer you a full refund or a credit. We consider a change of more than 4 weeks from the original date to be significant. Individual sessions within a cohort are recorded, so a session moved by a week or two is not a rescheduling for these purposes.
How to cancel
Email us at hello@usecheatmode.com with your booking reference and the reason for cancellation. The cancellation date is the date we receive your email.
Refund method
Refunds are returned to the original payment method. Depending on your card issuer, please allow up to 10 business days for the funds to appear in your account after we have processed the refund.
Questions
If you have any questions about a booking or refund, contact us at hello@usecheatmode.com and we will get back to you within one business day.